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800.944.2432
  • 6 Logue Court
  • Greenville, South Carolina
  • 29615, USA
  • 800.944.2432
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      • Introduction
      • FAQs
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      •  

        Easy. Efficient. Enhanced. Meet our NEW eCommerce system.

        Introducing our eCommerce platform, which provides a simpler, more flexible way to complete online orders. Easy to use and offering enhanced search capabilities, our new system lets you create a “favorites” list of frequently placed orders AND gives you access to all your open orders and invoices. Now that’s efficiency.

        With input from our reseller partners, we’ve designed our eCommerce platform to streamline your ordering process by listing accessory requirements, suggesting additional components, and applying special pricing to your online orders.

        Check out the above tabs for valuable information about our eCommerce platform, and let's get started!

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      •  

        FAQs

        How do I track a package that’s part of my order?

        Access My Account, then select the Order Management drop-down. Select the Invoices tab, then click on the invoice number of your choice, to bring up Invoice Details. Select your tracking number.

        How do I find my orders and invoices?

        Access My Account, then select the Order Management drop-down. To view invoices, select the Invoices tab, then click on the invoice number of your choice, to bring up Invoice Details. To view orders, select the Orders tab, then click on the web order of your choice, to bring up Order Details.

        Person X no longer works here. How do I remove him/her?

        This is an admin-only role. Access My Account, then select the User Management drop-down. Select Manage Users. You can edit and/or delete a user.

        I can see products, but I can't place an order. Why not?

        There are two possible reasons for this: your organization is set up for browse-only access, or the person who created your account did not grant you the ability to “Create Orders.” If your organization has browse-only access, and you wish to have that changed to order access, contact your sales person. If the issue is specific to your user setup, you will need to contact your Site Manager – or any person in your organization with the access to edit user profiles – to request that your security level be changed.

        My email address changed. How do I change it in the online ordering system?

        Hover over the My Account tab. Select Account Settings, then select the My Profile tab. Input your new email address. Click the Update Information button.

        How do I reset my password?

        Hover over the My Account tab. Select Change Password, then fill in your Current Password, New Password, and Confirm Password. Click Change Password.

        I forgot my password.

        Click Sign In in the top-right corner. Click Forgot Password in the Sign In section. An email will be sent to you with a new, temporary password. Log in with that password, then click on My Account in the top- right corner, to change your password to one you will remember.

        I am not authorized for the product I am viewing.

        Please contact your sales rep with the part number that you are trying to order.

        Will my Shopping Lists and Shopping Cart auto-save?

        Yes

        How do I log in?

        What are the search capabilities?

        How do I add items to my cart?

        How do I manage shipping addresses?

        We have new employees. How do we create user accounts for them?

      •  

        Have questions or need assistance?

        We’re here for you! Take a moment to fill out THIS brief form and we’ll get back to you as soon as possible.

        Support is available from 8:30 AM- 8:30 PM ET Monday- Friday.

      • -
        • - eCommerce will now show the estimated shipping date for most products that are on back order. This value is an estimate provided from the supplier and is subject to change. Estimated Ship date will be shown as **ESD in eCommerce when available.
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        • - Removed whitespace and rearranged item information in a more succinct manner when viewing the cart; allowing users to more easily see all the times in their cart with little to no scrolling.  Added support for selecting a default shipping address and delivery method for quicker checkout.
        • - When a user is logged in and they have Ecommerce capability on their account, they can now use the Site Search box at the top of any page to do a keyword/part# search. This should clear up any confusion for customers who were using the site search box in order to look for products.
        • - Created a special account type for our vendor users so that they can access availability information for their product lines.
        • - Based on feedback from several users who have had trouble viewing all information on some of the larger popup views, we made several adjustments to the sizing, padding and scroll properties.  These views (Order and User Management) should not be much more useful, even when viewed on lower resolution screens.  
        • - On the search results view, the style on the Part #s was updated to allow for copy paste.  The availability logic was also updated to display [On Order] instead of [Call for Availability] when more stock has been ordered.  Product links were also added to each line on Order Management views to provide users a quicker way to place repeat orders.
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        • - A Print button has been added to the top of the Cart page which will send to the user's chosen printer a cleaner, more readable version of the current cart. It will contain all data entered up to the point of printing including product information and meta-information such as shipping, PO and end-user data.
        • - Structure has been added to allow the ScanSource team to present content in both Polish and Spanish (Spain); with focus on the eCommerce system. These language versions will begin to appear where needed on the websites.
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        • - Added feedback type field to Help/Feedback form to assist with directing the communications more quickly to the group who can best assist
        • - Adapted the search index to include both manufacturer and product path fields based on feedback of customer searches. Also adjusted the way the search handles part numbers to be more inclusive and intuitive
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        • - Made several updates to order management views to make them more useful.  Pagination controls were added to bottom of lists to match the ones at top of lists.  Tracking # links were added to the order view to match those on invoice view.  Serial# display was reformatted to comma-separated lists to make copy/paste into other systems easier
        • - Added a check if all required End User Data has been supplied for checkout and auto-fill this in the background so user does not have to click and save this information
        • - Updated system to remember page size, view mode and sort order for search view.  Also defaulted some fields (like quantity) for ease of use.
        • - Keep prior search test in the quick search field if/when user starts a new search, instead of clearing this out.
        • - Added a Category/Sub-Category filter to options in search results view
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        • - Provided translation resources that allow internal users to present content in multiple languages in our Ecommerce area. Initial languages in process are Spanish, French and Italian with capabilities to add additional languages moving forward.
        -
        • - Users can now specifically search for products that are either B-Stock and/or Rebox from the product search screen. Items that are B-Stock or Rebox are noted with special icons. When a user attempts to purchase one of these items, they will need to agree to the special terms and conditions surrounding these types of items.
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        • - several updates to the shopping cart system to improve performance for adding items, placing order, viewing pending orders, and loading/saving carts
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        • - provide area to display enhancements/updates that are made to the web sites
        • - As there are often several variations of product that contain the Item # entered on the Quick Order view, we updated the field to display the full ScanSource Item # for the one selected for order
        • - Items with measurable specifications (such as cord length or scan distance) were being displayed numerically only - without the measurement type such as millimeters or inches. These have been added to the display.
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        • - updates to improve user management tools in account settings.
        • - Products that are either non-returnable once shipped, or non-cancelable once ordered are now notated both in the shopping cart as well as in returned search results.
        • - Added section under Account settings to manage saved carts and ability to save named carts and share with other users in organization
      • ScanSource

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        Headquarters

        • 6 Logue Court
        • Greenville, South Carolina
        • 29615, USA
        • 800.944.2432

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